Refund and Subscription Cancellation for Website Purchases

Overview

This article explains how ELSA handles refund and cancellation requests for subscriptions purchased directly through the ELSA website (elsaspeak.com). If you purchased through Apple or Google, please refer to the relevant platform-specific articles.

Refund Policy

According to ELSA's refund policy, refund requests are accepted within 7 days of the purchase date. Requests made after this window cannot be processed. [reviewer: confirm exact refund window and any exceptions]

What Happens When a Refund Is Approved

• Your subscription is cancelled at the same time as the refund is issued.
• Future billing cycles will not be charged.
• Refunds typically take 5–10 business days to process. Additional time may be required for the funds to appear in your bank account depending on your financial institution.

Cancelling Auto-Renewal Without a Refund

If you want to cancel auto-renewal but are outside the refund window, ELSA support can cancel the subscription on your behalf. When auto-renewal is cancelled:

• You will not be charged at the next billing cycle.
• You retain access to Premium content until the current subscription period ends, at which point the subscription expires automatically.

Managing Your Subscription Yourself

You can also manage (view or cancel) your website subscription directly:

1. Click the subscription management link in your receipt email under "Manage subscriptions", or navigate to the subscription management page on the ELSA website. [reviewer: verify the exact URL or menu path]
2. Review your active subscription details.
3. Cancel if needed.

Note: Subscriptions purchased on the ELSA website are managed separately from the App Store or Google Play. Cancelling through one platform does not affect the other.

Important: Log In With the Correct Account

Your Premium subscription is linked to the specific email address used at purchase. If you log in with a different email, your account may appear as Free. Make sure you are signed in with the email associated with your paid subscription before checking your subscription status.

Contact Support

To request a refund or cancellation, contact the ELSA Support team and provide the email address used for your purchase. The team will verify your subscription and process your request.