Account & Billing
40 articles, 2 folders
- Does ELSA offer free Premium?We're not able to grant free or complimentary Premium access. To use Premium features, you can subscribe through the App Store, Google Play, or our…
- Refund and Auto-Renewal for Web SubscriptionsAll ELSA subscriptions automatically renew at the end of each billing cycle. If you were charged unexpectedly due to auto-renewal, you can contact…
- Refund and Billing Issues: How to Get HelpIf you have a question about a charge, need a refund, or want to cancel your ELSA subscription, the steps depend on which platform you used to…
- Refund and Subscription Cancellation for Website PurchasesThis article explains how ELSA handles refund and cancellation requests for subscriptions purchased directly through the ELSA website…
- Where to subscribe to ELSA Premium (subscribe in the app, not in device settings)Always subscribe to ELSA Premium directly in the ELSA app (or on our website). Prices shown in your Apple ID → Subscriptions or Google Play settings…
Account Management9
- Change The Login Email to a New EmailWe can assist you in changing your account login email to a new email. Send a request to support@elsanow.io. Provide us with the following…
- Change The Login method (Social account to Email)You can switch your login method from Facebook, Google, or Apple to Email and Password by performing a standard password reset in the ELSA app. Step…
- Delete Your ELSA Account⚠️ Important Considerations Before you proceed, please be aware of the following permanent changes: Loss of Progress: All study history,…
- How to Check Your Subscription Tier and DurationTo check your subscription type (Pro or Premium) and its duration (3 months, 1 year, or lifetime), you can use one of the following methods: Open the…
- How to Find Your ELSA Speak Payment ReceiptTo manage your account or request a refund, you need to provide a receipt. Depending on where you bought your subscription, follow the steps below:…
- How to Reset PasswordNote: You can reset your password if your account was registered with an email and password. If your account was registered via a social media…
- Progress: Edit Your ProfileThe Settings icon in the top-right allows you to modify your personal details, language preferences, and account settings in one place. What can I do…
- Register an email for a Guest accountA guest account refers to an account for which you have paid for the subscription but have not completed the registration process, meaning this…
- Using ELSA on Multiple DevicesYou can use your ELSA account on up to 3 different devices, such as your smartphone or tablet. To keep your account safe and protect your learning…
Payments & Subscriptions26
- Account is free after purchased a membership?Ensure the payment was made successfully and you received a receipt. If your ELSA payment is marked as ‘pending’ on your bank statement, it might not…
- Account is free after purchased a subscription from AppleNote: This applies only to Apple in-app subscriptions. See this page for other platforms. To restore your purchase, please follow the steps outlined…
- Cancel Apple Subscriptions or Free TrialsIf your bank statement shows the payment comes from APPLE or if you receive the receipt from APPLE, you can follow the instructions below to cancel…
- Cancel Google Subscriptions or Free TrialsIf your bank statement shows the payment comes from GOOGLE or if you receive the receipt from GOOGLE, you can follow the instructions below to cancel…
- Cancel Web Subscriptions (from ELSASPEAK.COM)Important: Please read the points below before proceeding. If your bank statement shows the payment comes from ELSASPEAK.COM, you can follow the…
- Checking Your In-App Subscription (Apple/Google Play)To check your ELSA Speak subscription details, including the price and renewal date, please follow the steps for your device below: Note: If you…
- Choosing the Right ELSA Plan: Pro vs. Premium vs. ProfessionalFinding the right plan is essential to maximizing your English learning journey. Whether you are practicing casual conversation, preparing for a…
- ELSA Refund PolicyVisit this page: https://elsaspeak.com/en/terms/ For in-app purchases from Apple (iOS devices) and Google Play (Android devices): If you made a…
- Error "Code is Invalid or Expired"If you see this message when trying to activate your voucher code, here are the three most common reasons why and what you can do about it. Action:…
- How to activate a subscription voucher code?If you paid for a subscription and received a voucher code. Please follow the instruction below to activate this voucher code to upgrade your…
- How to find your subscription voucher codeWhen you purchase a subscription through an official regional website (such as ELSA Speak Vietnam) instead of through the Apple App Store or Google…
- How to purchase ELSA subscriptions?You can purchase ELSA subscriptions directly in the ELSA mobile app. After you create an account, click the "Upgrade" button on the top banner to…
- Identify The Platform Where You SubscribedThere are two ways to purchase an ELSA subscription, and your refund or cancellation process depends entirely on where you bought it. You must follow…
- Identify The Purchase PlatformThere are two ways to purchase an ELSA subscription, and your refund process depends entirely on where you bought it. You must follow the correct…
- Login to the Code Activation Website with Social AccountsIf the button Facebook/Google/Apple login does not respond when being clicked. Clicking those buttons will open a pop-up window to log in with…
- Managing Payment Issues with Apple and Google PlayIf you encounter errors or are unable to complete a purchase for ELSA Speak, please contact Apple Support or Google Play Support directly. All in-app…
- Request a refund for a Google purchaseGo to play.google.com. At the top right, click your Profile picture. Click Payments & subscriptions and
- Request a refund for an Apple purchasePlease note that all subscriptions and transactions processed via the Apple App Store are managed and controlled by Apple\. Consequently, ELSA is not…
- Request a refund for a website purchaseIf your subscription was purchased via ELSA website (elsaspeak.com) OR via any of the below pages, you can see the information here for requesting a…
- Subscribing to Premium Lifetime Plan as a Free userEligibility: Only Free users can purchase this plan. If you have an active yearly/quarterly/monthly plan, please wait until the current plan expires…
- Subscription from Apple not granted after payment completedFor in-app subscriptions purchased from Apple: You can restore the purchase. Go to Profile tab > Upgrade > look for a button "Restore purchase" and…
- Supported Payment Methods (purchases via Google/Apple)If you upgrade directly inside the app, the payment is handled by your device's store. These stores usually support: Apple App Store: Credit/debit…
- Understanding Subscriptions and CancellationDefinition: These plans automatically renew at the end of each billing cycle (e.g., yearly, quarterly, or monthly). When you subscribe to a renewable…
- Upgrade Pro subscriptions to Premium SubscriptionsPlease find the instructions below that match your current subscription type: If you already have a Pro Lifetime subscription, you are eligible to…
- Where to Find ELSA Speak DiscountsYou can find current promotions and discount offers through the following channels: The quickest way to view available offers is directly within the…
- Why is my Premium plan still showing after purchasing Pro?ELSA Speak offers two primary subscription tiers: ELSA Pro and ELSA Premium. Premium subscriptions are at a higher tier than Pro, with more benefits.…