ELSA won't load, is stuck, or a feature won't open — try these steps first

Most loading, freezing, "stuck processing," or "a feature won't open" problems come from an unstable internet connection or an out-of-date app. In most cases these quick steps fix it:

1. Switch your network connection. ELSA's AI needs a stable connection to load lessons and process your recordings. If you're on Wi-Fi, switch to mobile data (4G/5G); if you're on mobile data, switch to Wi-Fi. A weak or unstable connection often stops heavier features (like Grammar Coach or your speaking results) from loading, even when lighter parts of the app still work.
2. Update to the latest version. Open the App Store or Google Play and make sure ELSA is up to date — many issues are already fixed in the newest version.
3. Close and reopen ELSA, or restart your device. This clears temporary glitches.
4. Reinstall the app. If it still happens, delete ELSA, reinstall it, and log back in. As long as you're signed in (not using a guest session), your progress is saved to your account, so you won't lose it.

If the problem continues after these steps, please contact us with a short screen recording of what happens, plus your device model and app version — that lets our team investigate quickly.