Request a refund for a Google purchase

If you have identified the subscription is from Google, please see the instruction below. If you have not identified where your subscription is from which platform, visit this page first: 
https://elsanow.freshdesk.com/en/support/solutions/articles/31000177548-identify-the-platform

Submit a refund request to Google.

1. Go to play.google.com.

2. At the top right, click your Profile picture.

3. Click Payments & subscriptions  Budget & order history.

4. For the order you want to return, click Report a problem.

5. Select the option that describes your situation.

6. Complete the form and note that you'd like a refund.

7. Click Submit.

Tips:

• If you don't find the order, you may have bought it on a different Google Account. Find out how to switch accounts.
• You’ll usually get a decision within one day but it can take up to four days.

Note:

• To check if a purchase is eligible for a refund, learn about Google Play refund policies here: https://support.google.com/googleplay/answer/2479637

• Google Terms & Sevices: https://play.google.com/intl/en-us_us/about/play-terms/index.html

• To check the status of an existing refund, check your refund request status here:
  https://support.google.com/googleplay/answer/15576615 

• Refund Timeline: https://support.google.com/googleplay/answer/15576193?sjid=13356722938763385888-NC