Identify The Purchase Platform

There are two ways to purchase an ELSA subscription, and your refund process depends entirely on where you bought it. You must follow the correct instructions for your platform to ensure you can receive a refund.

How to Tell Where You Subscribed:

Look at your payment receipt OR the email of subscription confirmation.

1. If the receipt/confirmation email is from Apple, your subscription is an In-App Purchase from Apple (contact them for refunds).

2. If the receipt/confirmation email is from Google, your subscription is an In-App P****urchase from Google (contact them for refunds).

3. If the receipt/confirmation email is from ELSASPEAK.COM, your subscription is a Website Purchase (contact ELSA for refunds).

4. If your payment was done via any of the below websites, please contact support@elsanow.io and present the receipt for assistance.

   • Vietnam: https://vn.elsaspeak.com/ 

   • Taiwan: https://tw.elsaspeak.com/

   • Hongkong: https://hk.elsaspeak.com/

   • Indonesia: https://id.elsaspeak.com/

   • Thailand: https://th.elsaspeak.com/

   • Japan: https://jp.elsaspeak.com/ 

   • Brazil: https://br.elsaspeak.com/

See the other articles for instruction of each platform:

https://elsanow.freshdesk.com/en/support/solutions/folders/31000122584