How to find your subscription voucher code

If you buy a subscription through our specific country websites, you will receive a voucher code of the subscription. You need to activate the voucher code on your account to start the subscription. 

Websites included:

• Vietnam: https://vn.elsaspeak.com/ 
• Taiwan: https://tw.elsaspeak.com/
• Hongkong: https://hk.elsaspeak.com/
• Indonesia: https://id.elsaspeak.com/
• Thailand: https://th.elsaspeak.com/
• Japan: https://jp.elsaspeak.com/ 
• Brazil: https://br.elsaspeak.com/

How to find your code:

• Check your inbox for an email from support@elsanow.io.

• This email is sent at the same time your payment is finished.

• Below is a sample of the content of the email containing the voucher code looks like:

What to do if you cannot find your voucher email

• Check your Spam folder: Sometimes the email from support@elsanow.io is sent to your Spam or Junk folder by mistake.

• Search your inbox: Use the search bar in your email and type "ELSA Speak" or "support@elsanow.io" to find the message.

• Check the Promotions tab: If you use Gmail, the email might be in the Promotions or Social folder.

• Verify your payment: Make sure your bank or credit card has completed the payment.

• Wait a few minutes: While the email is usually sent at the same time as the payment, it may sometimes take a few minutes to arrive.

• Contact Support: If you still cannot find the code, please contact us and include a screenshot of your proof of payment or receipt.

How to start your subscription:

• You must manually activate the voucher code on your account to start your subscription. See the instruction to activate the code here: https://elsanow.freshdesk.com/en/support/solutions/articles/31000176363-how-to-activate-a-voucher-code-