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How AI drafting worksEvery incoming message gets a suggested reply before anyone even opens it, so your team starts from a draft instead of a blank box. When you open a…
Train the AI: knowledge base & reply rulesPilotPM's drafts are only as good as what you teach it. There are three ways to train it — all from settings, no data science required. Published…
Autopilot: let the AI send when it's confidentAutopilot lets PilotPM send replies with no human in the loop — but only on the channels you choose, only when it's confident enough, and never for…
Plans, seats & your billing cycleEverything about your subscription lives on the Billing page. PilotPM has Free, Starter, Growth, Business, and Enterprise tiers. Each includes a…
Connect JiraTurn a customer bug or request into a tracked engineering ticket without leaving the inbox. In Integrations → Jira, authorize your Jira site and pick…
SLAs, business hours & the Overdue queueSet the response commitments you want to hit and let PilotPM watch the clock for you. In Settings → Inboxes, give each inbox a first-response and…