AI & Autopilot
How PilotPM drafts replies, scores confidence, and auto-sends.
AI drafting & autopilot2
- How AI drafting worksEvery incoming message gets a suggested reply before anyone even opens it, so your team starts from a draft instead of a blank box. When you open a…
- Autopilot: let the AI send when it's confidentAutopilot lets PilotPM send replies with no human in the loop — but only on the channels you choose, only when it's confident enough, and never for…
Train the AI3
- Train the AI: knowledge base & reply rulesPilotPM's drafts are only as good as what you teach it. There are three ways to train it — all from settings, no data science required. Published…
- Reply in your customer's languageSupport every customer in their own language without a translator on the team. Incoming messages are shown with an English gloss so any reviewer…
- Saved replies & templatesCanned answers your team can drop into a reply in one click — and that also help the AI reuse your approved wording. Add snippets in Settings → Saved…
AI Actions2
- AI Actions: refunds, account fixes & resets — with approvalBeyond drafting replies, PilotPM can propose the action a ticket needs — and never runs anything sensitive without a human. Depending on your setup…
- Approvals & the compliance auditA single place to review everything the AI proposes before it happens — and a record of what was done. Owners get an Approvals queue where every…