Saved replies & templates
Canned answers your team can drop into a reply in one click — and that also help the AI reuse your approved wording.
Create & use
Add snippets in Settings → Saved replies. In the composer, open the saved-replies menu and insert one. They can be scoped to specific inboxes.
Placeholders
Use merge tokens so a snippet personalizes itself: [first name], [your name], [email]. PilotPM warns you if a template hard-codes a name instead of a placeholder.
Auto-translate on insert
When you insert a saved reply into a conversation in another language, it's translated into the customer's language automatically — so one snippet serves everyone.
They train the AI too
Saved replies ground the AI's drafts, so keeping them current keeps AI replies on-message.
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