Reply in your customer's language
Updated July 11, 2026
Support every customer in their own language without a translator on the team.
How it works
- Incoming messages are shown with an English gloss so any reviewer understands them.
- The AI drafts and replies in the customer's language automatically.
- The composer defaults the send language to the customer's, with one click to switch to English or pick another with Translate to….
- Saved replies translate on insert.
Turn it on
Auto-translation is controlled by a workspace toggle on the Billing page (on by default). Turn it off if you want English-only.
Your help center, too
You can also publish your public Help Center in multiple languages — each article is translated once and served with the right language automatically. Publishing languages doesn't use message credits.
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