Set up your first inbox and connect email

Every PilotPM workspace starts with a default inbox that catches all incoming conversations. To bring your support email into PilotPM, forward it to your workspace's inbound address.

Connect your support email

1. In your email provider (Gmail, Google Workspace, etc.), set up forwarding from your support address (e.g. support@yourcompany.com) to your PilotPM inbound address, which looks like <inbox>@inbox.pilotpm.ai.
2. Confirm the forwarding verification email — PilotPM surfaces it in the inbox so you can click the link.
3. Send a test email to your support address. It should appear as a new conversation within a minute.

Add more inboxes

You can create additional inboxes (for example, a separate one for billing or for cold-outbound replies) under Settings → Inboxes. Each inbox can have its own recipient aliases, SLA targets, and assignment rules.

Routing

PilotPM matches each inbound email to an inbox by recipient address first, then by channel. If nothing matches, it lands in your default inbox so a message is never lost.