Connect your inbox
Updated July 11, 2026·8 views
Connect the email address your customers already write to, and every message lands in your PilotPM inbox.
Forward your support address
- In Settings → Inboxes, open (or create) an inbox and copy its PilotPM address — it looks like
your-team@inbox.pilotpm.ai. - In your email provider, set your support address (e.g.
support@yourcompany.com) to forward to that PilotPM address. - Send yourself a test message — it appears in the inbox within a few seconds.
Replies you send go back out with your support address as the Reply-To, so customers keep replying to you as normal.
Connect Gmail / Google Workspace
Prefer OAuth? On Integrations → Email, click Connect Google and authorize the mailbox. New mail is pulled in automatically.
Send from your own domain (branded)
On higher plans you can authenticate your domain (see Email deliverability: SPF, DKIM & forwarding) so replies are sent from your address, not just reply-to it.
Tips
- Route different addresses to different inboxes (e.g. billing vs. general) with Routing rules.
- Set the inbox's business hours and SLA targets so the queue reflects your commitments.
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