Common Questions

• Account is free after purchased a membership?Updated Jun 16
• Account is free after purchased a subscription from AppleUpdated Jun 16
• Bilingual ModeUpdated Jun 16
• Daily Learning ReminderUpdated Jun 16
• Why is my Premium plan still showing after purchasing Pro?Updated Jun 16

Features Questions10

• Adjust In-app sound effect volumeUpdated Jun 3
• Can I rotate the screen to landscape/horizontal mode?Updated Jun 16
• Cannot access lessons in Past Learning PathUpdated Jun 10
• Cannot find dictionary featureUpdated Jun 16
• Cannot reset the learning history to start againUpdated Jun 16
• Does ELSA Have A Computer/Laptop Version?Updated Jun 16
• How to Make Sure ELSA Emails Reach Your InboxUpdated Jun 16
• Is there an assessment test?Updated Jun 16
• Lessons in Learning Path are disabled or greyed outUpdated Jun 3
• Resize or minimize the avatarUpdated Jun 10

Subscription Access Questions4

• Cannot see the name Conversation BundleUpdated Jun 16
• How to Check Your Subscription Tier and DurationUpdated Jun 16
• Register an email for a Guest accountUpdated Jun 16
• Subscription from Apple not granted after payment completedUpdated May 12